Comments on: Just Launched! Wine Enthusiast Magazine’s Wine Buying Guide iPhone Application

By: Dana Johnson

Dana Johnson — Tue, 21 Jul 2009 11:17:32 +0000

I am in Japan and I am also having issues getting information from the database and getting the same cannot retrieve data messages. This is quite troublesome that this app continues to be advertised on the App Store for the iPhone with such a major, undisclosed issue. I do hope that you fix this problem promptly.

By: Erika S.

Erika S. — Fri, 17 Jul 2009 16:43:52 +0000

Jeff and Dan-

Thanks for your comments. We’re looking into the issue with connecting internationally and hope to have this fixed soon.

By: Dan Gottfried

Dan Gottfried — Fri, 17 Jul 2009 09:29:53 +0000

I livein Israel and though I’m connected to the internet and all other applications work fine online, this one refuses to connect and tells me to try to connect…This is very frustrating and it seems that either the application is not working as it should or that I’m blocked. Please advise.

By: Jeff Hill

Jeff Hill — Sat, 11 Jul 2009 03:51:05 +0000

Dear Erica,

Sorry, but if I received a responce from customer service I missed it – doubtful though.

After my email of 14 June I traveled back to the US and the application worked fine connecting to the internet. I am now back in Thailand and the same problem is occuring, yet again – “Cannot retrieve wine data. If you are not connected to the internet, please connect and try again”. By chance are youre servers blocking foreign ISP’s? This is the only explanation I can think of as no other iPhone application I use has this problem.

Again, thanks for your time and assistance.

By: Erika S.

Erika S. — Wed, 17 Jun 2009 19:45:59 +0000

Hi Jeff– You’ll be receiving a response from customer service shortly.

By: Jeff Hill

Jeff Hill — Sun, 14 Jun 2009 09:41:40 +0000

Good Morning,

Sorry, this isn’t a comment but rather a request for help.

I’ve been using the application very successfully (in the USA) for the past few months and have been very pleased with the results – nice job. Presently I am home in Bangkok, Thailand and when I use the “Guide” it tells me “Cannot retrieve wine data. If you are not connected to the internet, please connect and try again”. Problem is I am connected to the internet, on my home network and no other applications have this problem??

Any suggestions or help will be greately appreciated.

Thanks, Jeff Hill

By: Erika S.

Erika S. — Tue, 06 Jan 2009 15:56:59 +0000

Hi Peter– I’ve made note of your comments and passed them on to our development team. The question about the vintage chart is one we’ve gotten a lot because we do have sub-regions of Bordeaux other than Graves in our vintage chart. It will be updated with a new release. Thanks for the helpful input!

By: Peter

Peter — Tue, 06 Jan 2009 15:42:26 +0000

And one other thing, it would be great if you included links to online sources so that users could purchase wines directly from their wish list.

Sorry about the typos-I wrote this quickly on my iPhone.

By: Peter

Peter — Tue, 06 Jan 2009 00:06:27 +0000

Sorry, that’s “ease” of use.

By: Peter

Peter — Tue, 06 Jan 2009 00:02:19 +0000

I really like the app and the fact that it’s backed by Wine Enthusiast’s extensive database. There are a few omissions however that I was hoping you could clarify:
First, I wish the buying guide included label images, this would help with was of use and prevent confusion.
Second, and this may be just an oversight on my part, under the “vintages” section, some important regions are missing. For example, when searching under “France” and “Red”, the only Bordeaux that shows up of Graves. What about Saint-Emilion, Pomeral and the others?

Finally, there are some
Important brands miasing from the buying guide, such as Silver Oak Cellars in Nappa. Silver Oak is considered one of the best there and should be included, yes?